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Digisigns

Use Case

Wayfinding that gets people there

DigiMaps puts interactive 3D maps on kiosks, the web and mobile: turn-by-turn directions across floors, step-free accessible routes, multilingual search and a QR handoff that carries the route onto the visitor's phone.

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Wayfinding digital signage helps visitors navigate large venues using on-screen maps and directions, typically interactive kiosks that show turn-by-turn routes to shops, gates, rooms or departments, often continuing the route on the visitor's phone.

How it works

Setting up wayfinding with Digisigns

  1. 1

    Import your floorplans

    Bring plans in as GeoJSON, IMDF or DXF, across multiple buildings and floors. Teams edit the map together in real time in DigiMaps Studio.

  2. 2

    Set up the kiosks

    Kiosk mode ships a directory, category browsing, search, routes and an attract loop. Register each device for remote config and heartbeat monitoring.

  3. 3

    Publish with a safety net

    Every release is an immutable snapshot with preview and approval, and rollback if something's wrong.

  4. 4

    Keep the map live

    Mark closures and congestion so routes adapt, and surface live transit departures or airport flight boards where relevant.

Features that matter here

What makes Digisigns good at wayfinding

Interactive 3D maps

Visitors browse a 3D venue with a floor picker, store logos and service markers, not a flat PDF of the architect's plan.

Step-free accessible routing

One tap swaps a route for a step-free alternative that avoids stairs and escalators.

Multilingual and RTL search

Typo-tolerant, cross-script search, with the visitor interface localized in English, Spanish, Arabic and French including right-to-left layouts.

Kiosk-to-mobile QR handoff

A QR code on the kiosk carries the chosen route onto the visitor's phone, generated locally with no third-party service.

Emergency exit routing

A dedicated emergency mode routes to the nearest exit on kiosks and the mobile wayfinder.

Visitor analytics with GDPR controls

Heatmaps and CSV/JSON exports show what visitors search and where they go, with a data-retention purge built in.

Built for malls, airports and hospitals

Wayfinding fails when the map is wrong, so DigiMaps treats the map as living software. Floorplans import from GeoJSON, IMDF or DXF; teams co-edit in real time; and every publish is an immutable snapshot with preview, approval and rollback. Operational reality flows in too, closed corridors, congestion, live transit departures and flight boards, so the route a visitor gets reflects the venue as it is today, not as it was drawn.

Search is built for real visitors: typo-tolerant, cross-script and multilingual, with right-to-left layouts for Arabic and other RTL languages.

Running a kiosk fleet

Kiosk mode ships the whole visitor experience, directory, category browsing, search, routes, parking, attract loop and feedback, and each kiosk registers as a managed device with remote configuration and heartbeat monitoring, so you know a screen is down before a visitor does. Analytics show what people search for and where they struggle, exportable as CSV or JSON with a GDPR retention purge. Wayfinding kiosks pair well with self-service kiosks, lobby welcome screens and waiting-room TVs across the same venue.

Wayfinding FAQs

What is wayfinding digital signage?
It's the use of screens, usually interactive kiosks, to give visitors maps and turn-by-turn directions inside large venues like malls, airports, hospitals and campuses, replacing static directory boards.
Does wayfinding work for visitors who can't use stairs?
Yes. DigiMaps routing has a step-free option that avoids stairs and escalators, so wheelchair users and anyone with luggage or a pram gets a route they can actually follow.
Can visitors take the directions with them?
Yes. The kiosk shows a QR code that hands the route off to the visitor's phone, where the mobile wayfinder continues turn-by-turn guidance.
What formats can floorplans be imported from?
GeoJSON, IMDF and DXF import directly, across multiple buildings and floors, and maps are then refined in the Studio editor, including live co-editing by multiple team members.
Can the map show live transit or flight information?
Yes. DigiMaps displays live public-transport departures from GTFS-RT feeds and airport flight boards from FIDS data, and these panels hide themselves automatically when no feed is connected.

Related

More ways teams use Digisigns

Lobby Welcome Screens

Greet visitors with branded lobby welcome screens, drag-and-drop layouts, weather and news widgets, birthday greetings from a spreadsheet. Free 14-day trial.

Self-Service Kiosks

Deploy self-service kiosks for food ordering and wayfinding, kiosk, QR-at-seat and BillMe modes with a live kitchen display. Built cinema-first, made to scale.

Waiting Room TV

Turn waiting room TVs into calm, useful displays, health tips, queue updates, news and background music, managed remotely. Free 14-day trial, no card needed.

Put your screens to work today

Free for 14 days on every plan. No credit card required, go live in minutes.

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